It is always nice to receive a compliment. Many patients also often do so during the consultation. Of course, you can also send your compliment by e-mail to: email@example.com
Although we do our utmost to treat you pleasantly and professionally, it may happen that you are not satisfied with the treatment or treatment. If this is the case, please inform us so that we have the opportunity to resolve it to your satisfaction as soon as possible. This way, we can continue to continuously work on our quality. We hope our team makes you feel that we are open to criticism. If you feel that this is not the case, or if you prefer to submit your complaint in writing, please address your letter to the Internal Complaints Handling Department. You can also send an e-mail to: firstname.lastname@example.org
You can submit your complaint using a complaint form to the internal complaints department. This form can be requested by phone or at the front desk of our practice. Please state your name, date of birth and address on this form and give a clear description of your complaint. Your complaint will be dealt with within one month. Efforts will be made to resolve the complaint with those directly involved. An independent complaint mediator not connected to the practice can also advise on this.
Correspondence address internal complaint handling
Parkwegkliniek Sommer, attn. the Complaints Officer, Parkweg 29, 6212 XN Maastricht. Tel. 043-3210310. You can also contact us for questions about complaint handling as such.
External disputes committee
If you do not wish mediation, or should mediation not result in a solution acceptable to you, you can apply to a external independent arbitration board. You can find the entire (legal) procedure on this website. This disputes committee can investigate your complaint and issue a ruling on it.
In all cases, you retain the option of submitting your complaint to other appropriate bodies, such as the Health Care Inspectorate, the regional disciplinary tribunal or the civil courts.